Our Privacy Policy
At Heritage Hotels and Resorts ("HHandR"), the privacy and confidentiality of user
information is important. We are committed to maintaining the privacy and security
of your user information. We may update this policy from time to time, so please
check here frequently. HHandR will not disclose identifiable user information to
any third party without consent.
HHandR is committed to safeguarding your privacy while visiting and HHAndR hotel
and the HHAndR website, namely, Heritage Hotels and Resorts www.HHandR.com,
(hereinafter all identified URLs are collectively referred to as the "Site"). Our
goal is to provide you with an Internet experience that delivers the information,
resources and services that are most relevant to you. To achieve this goal, part of
the operation of the Site includes the gathering of certain types of information
about Site users. Because we understand that your privacy is important, we wish to
explain the types of information we gather and the way in which we use it. This
Privacy Policy applies to the Site.
This Privacy Policy covers two types of information gathered at the Site, personal
and aggregated. The term "personal information" refers to data you voluntarily provide
in connection with use of the Site that identifies you and/or the company on whose
behalf you are accessing and using the Site. Personal information includes, e.g.,
data submitted in connection with our services, such as your name, e-mail address,
phone number, company affiliation, physical address and/or certain other personal
information. The term "aggregated data" refers to general information regarding
visitors and users of the Site that relates to use of the Site, e.g., traffic patterns,
number of visits to certain pages, visits from other web sites or to third-party
web sites linked to the Site, use of particular services and interest in services,
information or features of the Site or other parties made available through or found
at the Site.
What information is collected about you? How do we use it?
We take the utmost care to ensure that the personal information we obtain from you
is not used in a way that you may be unaware of or not agreeable to. You may wish
to submit an information request about any HHandR hotel or resort, participate in
one of our promotions or subscribe to our e-mail or postal mail lists. In response,
we may ask for information such as your name and postal address. In the event you opt
to provide us with this information, we will only use it for the purpose specified
by you at the bottom of the information gathering form.
Information collected on the Site may be used to:
- Register you as a HHandR member or the IPrefer Loyalty Program
- Plan and purchase hotel accommodations
- Enter your email in our promotions or sweepstakes
- Send marketing communications or surveys to you
- Respond to your questions or suggestions
- Improve the quality of your visit to our site
All forms will provide an opt-out button to allow you to choose not to participate
in lists and future online marketing. In deciding whether or not to join such lists,
please note that they are only used for Hotel purposes or in joint promotions with a
Hotel partner. We do not sell, rent or share any of your personal information with
any other party including any third-party joint promoters, nor use it for unapproved
commercial purposes. You may request to be removed from our lists at any time. All
emails distributed to our lists will contain easy, online access to unsubscribe.
Permission for Use
HHandR may collect and use personal information that you submit at the Site in any
manner that is consistent with uses stated in this Privacy Policy or disclosed elsewhere
at the Site at the point you submit such personal information. At the time you submit
personal information or make a request, the intended use of the information you submit
will be apparent in the context in which you submit it and/or because the Site states
the intended purpose. By submitting personal information at the Site, you are giving
your consent and permission for any use that is consistent with uses stated in this
Privacy Policy or disclosed elsewhere at the Site at the point you submit such personal
information, and such consent will be presumed by Hotel, unless you state otherwise at
the time you submit the personal information. Please do not request any such communications
on behalf of an individual or company if you are not authorized to make the request.
Secure Reservations
If you decide to make an online reservation at the Site, you will be linked to a
reservation interface and a third party booking engine ("Booking Engine") provided
by the Pegasus Netbooker. While it appears to be part of our site, the Booking Engine
is in fact provided by a third party and is governed by its privacy practices. We
understand that security remains the primary concern of online consumers and have
chosen the Booking Engine Vendor carefully. The Booking Engine Vendor participates
in a Secure Site Program, a top security certification program, and:
- Has a Secure Server ID.
- All information sent to this site, if in an SSL session, is encrypted, protecting
against disclosure to third parties.
Protecting your information
We would like our Site visitors to feel confident about using the Site to plan and
purchase their accommodations, so Hotel is committed to protecting the information
we collect. HHandR has implemented a security program to keep information that is
stored in our systems protected from unauthorized access.
The HHandR site is hosted in a secure environment. The Site servers/systems are
configured with data encryption, or scrambling, technologies, and industry-standard
firewalls. When you enter personal information during the reservation process, or
during a customer email sign-up, your data is protected by Secure Socket Layer (SSL)
technology to ensure safe transmission.
Withdrawing Consent to Use
If, after permitting use of your personal information, you later decide that you
no longer want Hotel to include you on its mailing list or otherwise contact you
or use your personal information in the manner disclosed in this Privacy Policy or
at the Site, simply tell us by sending an e-mail, or by clicking on the "Unsubscribe"
button at the bottom of our email communication to you.
Use of Aggregated Data
HHandR is interested in improving the Site and may develop and offer new features
and services. We monitor aggregated data regarding use of the Site for marketing
purposes and to study, improve and promote use of the Site. In connection with such
purposes, HHandR may share aggregated data with third parties collectively and in
an anonymous way. Disclosure of aggregated data does not reveal personal information
about individual Site users in any way that identifies who they are or how to contact
them.
Exceptions to the Privacy Policy
Hotel has two exceptions to these limits on use of personal information:
- HHandR may monitor and, when we believe in good faith that disclosure is required, disclose information to protect the security, property, assets and/or rights of Hotel from unauthorized use, or misuse, of the Site or anything found at the Site.
- HHandR may disclose information when required by law; however, only to the extent necessary and in a manner that seeks to maintain the privacy of the individual.
Use of Cookies
To enable features at the Site, HHandR may assign one or more "cookies" to your
Internet browser. Cookies, among other things, speed navigation through our Site,
keep track of information so that you do not have to re-enter it each time you visit
our Site, and may provide you with customized content. A cookie is an Internet
mechanism composed of a small text file containing a unique identification number
that permits a web server to send small pieces of information or text by means of
your browser and place them on your computer's hard drive for storage. This text
lets the web server know if you have previously visited the web page. Cookies by
themselves cannot be used to find out the identity of any user.
We use cookies to collect and maintain aggregated data (such as the number of
visitors) to help us see which areas are most popular with our users and improve
and update the content on our site. While in the process of browsing our site, you
also provide us with information that doesn't reveal your personal identity -- what
type of destination you're exploring, for example. We use this aggregated data only
as explained in this Privacy Policy. We do not connect aggregated data to any name,
address, or other identifying information.
You may occasionally receive cookies from unaffiliated companies or organizations,
to the extent they place advertising on our Site or are linked to the Site. These
third-party cookies may collect information about you when you "click" on their
advertising or content or link. This practice is standard in the Internet industry.
Because of the way in which the Internet operates, we cannot control collection of
this information by these third parties, and these cookies are not subject to this
Privacy Policy.
Children's Privacy & Parental Consent
Please be aware that HHandR has not designed this Site for, and does not intend for it
to be used by, anyone under age 18. Accordingly, this Site should not be used by anyone
under age 18. Our privacy policy prohibits us from accepting users who are under the
age of 18. HHandR specifically requests that persons under the age of 18 not use this
Site or submit or post information to the Site. Should HHandR inadvertently acquire
personal information or other data from users under the age of 18, HHandR will not
knowingly provide this data to any third party for any purpose whatsoever, and any
subsequent disclosure would be due to the fact the user under age 18 used the Site and
submitted personal information without solicitation by or permission from HHandR.
Links Provided To Other Sites
HHandR may provide links to a number of other web sites that we believe might offer you
useful information and services. However, those sites may not follow the same privacy
policies as HHandR. Therefore, we are not responsible for the privacy policies or the
actions of any third parties, including without limitation, any web site owners whose
sites may be reached through this Site, nor can we control the activities of those web
sites. We urge you to contact the relevant parties controlling these sites or accessing
their on-line policies for the relevant information about their data collection practices
before submitting any personal information or other sensitive data.
Your Consent To This Privacy Policy
Use of the Site signifies your consent, as well as the consent of the company for whom
you use the Site and whose information you submit (if any), to this on-line Privacy
Policy, including the collection and use of information by HHandR, as described in this
statement, and also signifies agreement to the terms of use for the Site. Continued access
and use of the Site without acceptance of the terms of this Privacy Policy relieves
HHandR from responsibility to the user.
Policy Modifications & Contacting Company
HHandR reserves the right to change this Privacy Policy at any time; notice of changes
will be published on this page. Changes will always be prospective, not retroactive. If
you have questions about our policies, please contact:
Contact Information:
Heritage Hotels & Resorts
201 3rd Street NW, Suite 1500
Albuquerque, New Mexico 87102
telephone 505-836-6700
toll-free 877-901-ROOM (7666)
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