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201 Third St. NW. Ste. 1140

Albuquerque, New Mexico 87102

505-314-5152

Reservations: 877-901-7666

FAQ

COVID SAFETY

Our hotels have always taken great pride in our cleanliness and will continue to improve the quality and standards for our guests during these times. Heritage Safe Escape reflects our enhanced cleaning procedures and personal protective equipment program to protect our guests and staff. Learn more below.

BUSINESS

Heritage Hotels & Resorts, Inc. is a privately held corporation and is also the largest independent hotel company in New Mexico.

MISSION

We preserve and advance local culture by creating authentic cultural experiences for our guests. 

MOTTO

Hotels Supporting Cultural Causes

HOTELS

Heritage Hotels & Resorts currently has nine New Mexico hotels and resorts: Hotel Albuquerque at Old Town, Hotel Chaco, Eldorado Hotel & Spa, Inn and Spa at Loretto, Hotel St. Francis, Hotel Chimayo de Santa Fe, Hotel Encanto de Las Cruces, El Monte Sagrado, and Palacio de Marquesa

CITIES

 We have hotels in Albuquerque, Santa Fe, Las Cruces, and Taos, New Mexico

TOTAL ROOMS

We have a total of 1,112 rooms in New Mexico: 344 in Albuquerque, 483 in Santa Fe, 203 in Las Cruces and 92 in Taos.

CORPORATE OFFICE

Our corporate offices are based in Albuquerque, New Mexico. See Contact Us for additional details.

EMPLOYEES

We have approximately 2,000 total employees in New Mexico making us one of the top employers in the state. 

FOUNDED

We were officially incorporated in 2005 but New Mexico Heritage Hotels & Resorts was established in 2000.

PETS

All Heritage Hotels & Resorts are dog friendly. 

SAFE ESCAPE

Skip SAFE ESCAPE

Heritage Hotels & Resorts has always taken great pride in our cleanliness and will continue to improve the quality and standards for our guests during these times. Heritage Safe Escape reflects our enhanced cleaning procedures and personal protective equipment program to protect our guests and staff.

Seal - the Heritage Seal is placed on your guest room door to show your room has been cleaned and no one has entered

Amenities - disposable amenities are available upon request

Focus on limited contact - Heritage utilizes Blue Water Linen, a state of the art automated laundry facility. Our linens and terry are laundered through a 14 step cleaning system that sanitizes at the highest level in the industry

Enhanced disinfection in place across all spas, fitness centers, and high touch areas in public spaces and guest room spaces

Employee training focused on safety training including social distancing awareness, correct cleaning procedures, and PPE equipment protocols

Social distancing seating at restaurants, bars, meetings, and public spaces will be indicated for enhanced protection

Cleaning products - CDC approved

Accessibility to sanitizing stations at entrances and high traffic areas

Prior to arrival, guests will be asked their personal preference on service interaction

Enhanced cleaning of the air handling systems with regular maintenance and filter changes

Bluewater Linen Sustainable Laundry Solutions Video below.

Bluewater Linen - Sustainable Laundry Solutions Video

Skip Bluewater Linen - Sustainable Laundry Solutions Video

VIDEO TRANSCRIPTION

We are at the most state-of-the-art central laundry plant in the Southwest called Bluewater Linen. This is number one pride and joy because it does so many things for our associates. It's ergonomic, everything is picked up by mechanical arms and dropped by mechanical arms but the top and most important thing is really the cleanliness and condition of the product that comes out of this plant. Most central laundry plants mix both hospital linen and care facility linen with hospitality linen and in Bluewater we are completely, solely hospitality linen and that's for many reasons more important now, today than ever but it's important for us to make sure that the linen that comes out of here is absolutely top quality so not only is the product top quality but the machinery that you see keeps our linen in really the highest standard in our industry. My job is to come in and make sure that the chemistry is balanced out giving the right and best quality that we can for the customers using the product. My name is Joseph de Los Santos and I work for Ecolab Textile Care Division.  The chemical itself is not bad it's actually a good eco-friendly chemical. Ecolab makes sure that the chemicals they do utilize are eco-friendly for all of our customers. Not only is the product that you see here first class but the cleanliness standards, the chemicals that we use in the machinery, the temperature of the water that we use in this machinery absolutely make sure that all viruses all germs are taken out so you can rest assured with 100% certainty when you lay in one of our beds, put your face on one of our pillows, dry off with one of our towels or you use one of our robes, you are using something that is absolutely spotless and of the highest caliber.